Info and Frequently Asked Questions
What does my holiday price include?

Holiday prices include all coach travel, hotel accommodation and meals specified in the price panel of each holiday.  All rooms have en-suite facilities and outside cabins with lower beds are provided on overnight ferries. We offer a varied programme of included excursions, representing a substantial saving and avoiding hidden extra costs.  On overnight ferries dinner and breakfast is always included.

Are cabins available for single occupancy?

Cabins for sole use are available on request.  The prices vary depending on the time of travel.  Please contact our office for details.

May I reserve a seat?

Seats may be reserved at the time of booking for the duration of the holiday.

Is there any luggage restrictions?

Luggage is limited to one medium-sized suitcase per client.  There is no restriction on hand luggage.

Are special requests possible?

Special requests should be notified to us in writing but cannot be guaranteed.

Do I need specific visas?

For all continental holidays you will require a full ten-year British Passport.  Holders of non-EU passports may be subject to varying visa requirements and these should be checked with the appropriate embassy.

Where can I make a booking?

You can make a booking by phone or in person by visiting our office at: 87 High Street, Edinburgh EH1 1SG.  Our office is open Monday-Friday between 9am-5pm.

Do I have to pay a deposit after making a booking?

A deposit of £80 is required at the time of booking.  A confirmation will be sent to you showing the balance which is due 6 weeks before tour departure.

Do I require holiday insurance?

Every client travelling with A T Travel is obliged to have travel insurance. This can be purchased independently or with our company. Please remember to inform the insurance company of any pre-existing medical conditions.

Do I receive a tour itinerary?

A tour itinerary with ticket letter will be sent to you approximately 3 weeks before tour departure. In the event of inclement weather, adverse road conditions or any unforeseen circumstances affecting the safety of clients, we reserve the right to alter the daily itinerary.

What happens if my holiday is cancelled?

We reserve the right in any circumstances to cancel your holiday.  However, in no case will we cancel your holiday less than six weeks before the scheduled departure date except for reasons of force majeure or failure on your part to pay the final balance.  In circumstances where we are unable to provide the holiday booked, we shall return to you all monies paid or offer you an alternative holiday of comparable standard.

I have a disability: shall I be able to travel?

We welcome handicapped clients provided they are accompanied by a qualified helper and do not require special assistance. If you suffer from any disability please let us know before you make a booking and we can advise you of the suitability of the holiday.

Where ca I pick-up the coach?

In addition to departures from Glasgow and Edinburgh, we also operate the following local departures: Forfar, Dundee, Perth, Kinross, Dunfermline, Kirkaldy, Falkirk, Stirling, Motherwell, Biggar, Abington, Moffat, Galashiels, Peebles, Selkirk, Kelso, Jedburgh, Hawick, Lockerbie, Carlisle and Hull. Additional pick-up points may be possible. Please contact AT Tours office on 0131 556 0550 for further details.

What happens if I have to cancel my holiday?

If you, or any members of your party, wish to cancel your holiday, you must notify us in writing immediately.  In any case, the date of cancellation will be the date on which notice is received in the Tours Department of A T Travel.  As this incurs administration costs and we may not be able to resell your booking, cancellation charges will apply on the following scale:

Period before Departure

More than 42 days deposit only

28-42 days      30%

14-27 days      45%

0-13  days        100%

If the reason for cancellation is covered under the terms of the holiday insurance we advise you to take out at the time of booking, you may be able to reclaim these charges.

Will my holiday be financially secure

 

Austin Travel trading as AT Travel is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ‘The Package Travel, Package Tours Regulations 1992’ all passengers booking with Austin Travel trading as AT Travel are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form.  The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Austin Travel trading as AT Travel.

The insurance has been arranged with Affirma, a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH13 8BP, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with the CBL Insurance Europe DAC registered address 13 Fitzwilliam Street Upper, Dublin 2 Ireland, who are authorized and regulated by the Financial Conduct Authority registration number 2030120.

In the unlikely event of Insolvency of Austin Travel trading as AT Travel, please contact: Claims Department – Address: 152 City Road, London EC1V 2NX, Telephone: +44 (0) 2035404422, Email: claims@affirmainsurance.com

The claims department will give you instructions in what is required to submit your claim.

Please ensure you retain this booking confirmation form as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit Card).